I recently purchased a new My Cloud device from WD and I have come to love the thing, however after checking out the WD Community forums for the product and based on my own experience with the device I have decided to put up this small guide on how to improve performance and make your ride a little smoother.
After connecting and setting up My Cloud on the network you might initially find yourself with very slow transfers and and slow overall access to your cloud storage both locally and remotely, surely this will not be the experience for everyone, but at least for some it will, just like it was for me.
I discovered a few things you can do to speed things up greatly, some of these might require you to have some basic knowledge of networking and how to get into your router and change settings etc. so you’ve been warned 🙂
If you run Windows 7/8 or 8.1 you might want to follow these steps to ensure your system is properly configured for ultimate network performance.
Make sure all your Ethernet cables to and from the router and to and from the modem are at least CAT5e or above (ie: CAT6 or 7) and that you are using the supplied Ethernet cable that came with My Cloud or better, (if you have them) Once you have made sure all your hardware is linked up with top of the line cabling as explained, go into your Control Panel on your Windows 7/8/8.1/10 then go into “Administrative Tools” then into the “services” section and you need to make sure that the following 4 settings are set to “Automatic” and that they are (even) started:
1-) DHCP Client
2-) NET TCP Port Sharing Service
3-) SSDP Discovery
4-) UPnP Device Host
Doing the above helped vastly improve my transfers to and from My Cloud, Of course I would also suggest anyone experiencing slow transfers to ensure they have a Gigabit capable router too, because having CAT6/7 won’t do any good if your router is not capable of supporting the speeds those cables deliver.
Before and when you first setup My Cloud is strongly suggested you momentarily turn off any alternate DNS services such as OpenDNS, on your router if it supports it and you use it, I learned that the hard way, once you have the device fully configured and up and running you can turn those services back on.
Now let’s go to the second part of the setup, this will ensure that you can remotely access content on your My Cloud device from the internet from anywhere in the world, after all this is the main reason we purchased this thing right?
1-) Go into your router and make sure that you have set up address reservation so as to give your My Cloud a static IP on your home network.
2-) Go into your router’s Port Forwarding/Triggering settings and ensure port 443 is properly configured to point to your My Cloud device local network’s IP address.
3-) Go into your router’s Port Forwarding/Triggering settings and make sure port 80 is properly configured to point to your My Cloud device local network’s IP address.
4-) Go into your router’s Port Forwarding/Triggering settings and setup port 20 and port 21 to properly point to your My Cloud’s device local network’s IP address, this last setting makes it possible for you to be able to remotely connect to your NAS and access all your files via the FTP protocol.
I have come to realize that the initial software releases for all web interfaces and apps for My Cloud ( with the exception of the local Dashboard which I consider to be a beautiful interface, and one of the best I have ever seen in any device) to be extremely buggy at best.
So as a work around the buggy software I strongly suggest anyone to download and use an FTP Client and use that instead of the official APPs and web the interface from www.wdmycloud.com there are many free good apps for Windows/Windows Phone/Android/iOS out there, For Windows I suggest FreeFTP free as its name implies or CuteFTP if you are into shareware software, both excellent programs.
Now the third and last part of my guide, this includes how to properly map your My Cloud shares into your Computer in Windows for easy and quick access to your files stored in My Cloud.[……..] work in progress, I’ll update my post with this part soon.
So there you have it, my small guide to make the best out of your shining new Cloud storage from WD, Enjoy and share your thoughts questions below, oh don’t forget to share my page out there if you like it, thanks!